Case Manager

The Ark is a vital safety net for the Chicagoland Jewish community. Founded on the principles of dignity and compassion, The Ark provides free, comprehensive human services that bring stability, empowerment, and renewed purpose to people’s lives. Our integrated programs span social services, medical and dental care, financial assistance, housing solutions, employment, spiritual enrichment, and more. Learn more at arkchicago.org.

About the Role
We’re looking for a compassionate problem-solver who thrives in a mission-driven, team-oriented environment.
The Case Manager serves as the central hub of client care at The Ark. This role helps individuals and families navigate complex challenges with empathy and skill—developing collaborative care plans, coordinating internal and external supports, and helping clients move toward self-reliance and stability.

What You’ll Do
• Serve as the “hub” of client support, coordinating care across social services, medical, housing, and financial programs.
• Partner with clients to create individualized care plans aligned with their needs, strengths, and goals.
• Provide motivational interviewing, active listening, and basic crisis intervention.
• Assist clients with public benefits applications (SNAP, Medicaid, LIHEAP, SSI, etc.).
• Maintain accurate, timely documentation and ensure continuity of care.
• Participate in team meetings, trainings, and ongoing professional development.

What You’ll Bring
• Education: Bachelor’s degree in Social Work (BSW) or related human services field required; MSW preferred.
• Experience: 2+ years in case management or social services.

Skills:
o Strong communication, rapport-building, and organizational abilities.
o Familiarity with motivational interviewing, trauma-informed care, or crisis intervention is a plus
o Knowledge of community resources and referral systems.
o Understanding of basic mental health symptoms for screening and referral.
o Cultural humility and appreciation for Jewish values and traditions.
o Proficiency in Microsoft Word and Teams.

Why You’ll Love Working Here
• Competitive salary and comprehensive benefits, including health, dental, vision, and 403(b).
• Paid time off and observance of Jewish and federal holidays.
• Supportive, collaborative workplace rooted in compassion, integrity, and impact.
• Opportunities for professional development and continuing education.

To Apply:
Submit your resume and cover letter at arkchicago.org/careers.
Join us in helping individuals and families regain hope, dignity, and self-reliance.